Senior AI Automation Engineer, CS Ops - Moveworks
Core
Build the AI automation foundation and infrastructure to scale Customer Success operations, enabling 2-3x customer support growth without linear headcount scaling.
Role type
Senior IC AI Automation Engineer (CS Ops)
Builds
Production AI automation systems, custom agents, and integrations for Customer Success, Professional Services, and Support teams.
Domain
Enterprise SaaS, Customer Success Operations, Agentic AI
Deliverable
production ML models | product features
Required skills
Python, JavaScript, SQL, multi-system integration architecture, AI tools and agent frameworks, enterprise SaaS platforms
Preferred skills
Customer Success Operations experience, revenue operations, building customer-facing automations, defining automation strategy
Technologies
ServiceNow, Moveworks Agent Studio, Claude, Rocketlane, Outlook, Snowflake, Microsoft Dynamics
Responsibilities
Build automation infrastructure and integrations across enterprise systems; Develop AI plugins, agents, and custom tools; Eliminate manual CS workflows to increase customer value; Design scalable system integration approaches; Advise cross-functional partners on technical feasibility and automation best practices.
Seniority
Senior, hands-on IC