Senior Director, Field Service
Core
Strategic leader driving vision, growth, and execution of Salesforce's Field Service business for enterprise customers, focusing on AI-driven operations, scheduling optimization, and asset management.
Role type
Senior Director, Field Service (Strategic Leadership & GTM)
Builds
Enterprise-scale Field Service solutions, AI-powered service workflows, intelligent scheduling, and agentic automation for workforce optimization.
Domain
Enterprise Software / SaaS / Field Service Management (FSM)
Deliverable
production ML models | product features | client delivery
Required skills
Strategic business acumen, Field Service Management (FSM) domain expertise, technical leadership, organizational influence, enterprise digital transformation, C-level executive engagement, solution architecture understanding, AI technologies knowledge
Preferred skills
Salesforce Field Service/Agentforce hands-on experience, autonomous service technologies, global GTM leadership, advanced degree, thought leadership
Technologies
Salesforce Field Service, Agentforce, AI, APIs, Cloud environments
Responsibilities
Define and execute long-term Field Service growth strategy; Partner with Product/Engineering to influence roadmap; Lead technical solution strategy for complex opportunities; Build and mentor high-impact distributed teams; Facilitate executive-level customer workshops and value assessments.
Seniority
Senior Director, strategic leadership & mentorship
