Qualified Success Architect
Core
Own the successful implementation and adoption of the Agentic Marketing Platform and Piper the AI SDR Agent for new and existing customers.
Role type
Senior Customer Success Architect (Agentic Marketing)
Builds
Scalable inbound pipeline generation strategies and AI-powered buyer engagement experiences
Domain
SaaS / AI / Marketing Automation
Deliverable
production ML models
Required skills
Salesforce CRM, marketing automation systems, web technologies (HTML, CSS, JavaScript), solution architecture, data modeling, stakeholder management, strategic business reviews
Preferred skills
AI-driven go-to-market innovation, conversational marketing, pipeline acceleration
Technologies
Salesforce, Piper (AI SDR Agent), marketing automation platforms
Responsibilities
Lead customer onboarding and implementation of the Agentic Marketing Platform; Partner with stakeholders to design inbound pipeline strategies; Architect solutions integrating with Salesforce and GTM systems; Guide configuration of AI-powered engagement experiences; Translate business objectives into technical solution designs; Consult on data models and governance; Drive customer enablement on agentic marketing strategies; Analyze engagement and conversion performance; Conduct Executive Strategic Business Reviews; Partner cross-functionally to influence platform innovation; Act as a trusted advisor to maximize platform value; Support expansion and renewal conversations.
Seniority
Senior, hands-on IC
