Director, Product Management - Agentforce Contact Center
Core
Own technical architecture for complex Agentforce Contact Center deployments, translating field learnings into product direction for enterprise customers.
Role type
Senior IC Product Manager (Contact Center Architecture)
Builds
Agentic contact center experiences (voice, digital channels, CRM integrations) for enterprises
Domain
AI / Contact Center / CRM
Deliverable
production ML models | product features
Required skills
Enterprise contact center architecture, multi-stakeholder implementation leadership, CRM integration patterns, agentic AI/conversational automation, technical solution design, customer-facing technical consulting
Preferred skills
Salesforce Service Cloud/Agentforce experience, scripting/coding (Python, JavaScript, Apex), Salesforce certifications, product organization influence
Technologies
Agentforce, Salesforce Service Cloud, Voice, SIP, WebRTC, CRM
Responsibilities
Own technical architecture for complex deployments from design to go-live, partner with sales and customer success for implementation value, translate field learnings into product roadmap, represent product at conferences and advisory boards
Seniority
Senior, hands-on IC
