Senior Manager, Customer Success Management, Technical (People Manager)
Core
Lead a team of Technical Customer Success Managers (CSMs) to drive value, retention, and growth for enterprise Salesforce accounts under the Signature Success Plan.
Role type
Senior Manager, People Leader (Technical CSM)
Builds
Customer success outcomes, platform adoption, and revenue growth for enterprise clients.
Domain
Enterprise SaaS, CRM, Cloud Technologies
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
People management, technical acumen, enterprise software knowledge, coaching, data analysis, executive relationship building
Preferred skills
Salesforce platform expertise, solution architecture, integration patterns, industry-specific experience
Technologies
Salesforce (Sales Cloud, Service Cloud, Platform, Data Cloud, AI/Agentforce), REST/SOAP APIs
Responsibilities
Manage team performance and career development; ensure delivery of Signature Success Plan obligations; monitor customer portfolio health and escalate risks; foster executive customer relationships; guide team on technical escalations and solution paths; align with Account Executives and cross-functional teams.
Seniority
Senior, hands-on IC management
