Senior Voice Support Specialist
Core
Leads customer-focused telecommunication projects and provides advanced troubleshooting for enterprise voice systems at the University of Chicago and UChicago Medicine.
Role type
Senior IC voice support specialist
Builds
Integrated voice and data solutions for campus partners and medical center locations
Domain
Higher education and healthcare IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise voice technologies, Cisco Unified Communications, ServiceNow, advanced troubleshooting, project coordination, user training, system documentation, HIPAA/PCI/FERPA compliance
Preferred skills
Senior-level technical support for voice communications, Cisco/telephony/unified communications certifications, requirement gathering, stakeholder management
Technologies
Cisco Call Manager, Unity Voicemail, UCCX, Finesse, ServiceNow, analog lines, faxing, VoIP devices
Responsibilities
Lead large-scale voice projects (office moves, new construction, upgrades); coordinate cross-functional teams and external vendors; provide Tier 2/3 support and act as escalation point; diagnose and resolve complex technical issues; manage user setup, maintenance, and deprovisioning; audit legacy circuits and optimize licensing; document processes and outcomes.
Seniority
Senior, hands-on IC