Director, Strategy & Enablement
Core
Define and drive the multi-year strategic roadmap for Salesforce Global Delivery Centers (GDC), translating business strategy into operational plans and leading large-scale transformation programs focused on talent, delivery excellence, and scalability.
Role type
Senior Leader, Strategy & Programs
Builds
High-performing, future-ready Global Delivery Center organization
Domain
Professional Services, Global Technology Operations, AI-augmented delivery
Required skills
Strategic roadmap definition, Global operating model design, Program execution, Change management, Talent strategy development, Executive stakeholder management, Cross-functional leadership
Preferred skills
Salesforce Professional Services experience, Salesforce platform familiarity (Sales Cloud, Service Cloud, Data Cloud, Agentforce), GDC/delivery center strategy
Technologies
Salesforce Field Service, Apex, Lightning Web Components, Flows, AI coding assistants (Cursor, Claude, GitHub Copilot)
Responsibilities
Define multi-year strategic roadmap for GDC, Lead large-scale transformation programs, Develop GDC-wide talent strategy, Partner with global PS stakeholders, Lead and grow the Strategy & Programs team
Seniority
Senior, hands-on IC
