Senior Manager, Success Architecture-Agentforce (Salesforce exp mandatory)
Core
Lead a global team of Success Architects to drive customer adoption, value realization, and satisfaction for Salesforce's Agentforce AI platform.
Role type
Senior Manager, Customer Success (Team Lead)
Builds
Customer success plans and adoption of Agentforce capabilities for enterprise clients
Domain
SaaS / AI CRM / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, customer success strategy, enterprise account management, operational excellence, stakeholder management, data-driven decision making, cross-functional collaboration, change management, global market understanding
Preferred skills
Experience with Agentforce, CRM, or similar enterprise software platforms
Technologies
Agentforce, CRM
Responsibilities
Build and develop a world-class team of Success Architects; drive customer adoption and value realization for Agentforce; manage escalations and ensure team KPIs; partner with global stakeholders to deliver customer experiences; represent the voice of the customer in product feedback loops
Seniority
Senior, hands-on IC with management responsibilities
