Agentforce & Data 360 Technical Support Engineer
Core
First point of contact for customers implementing Salesforce Data 360 and Agentforce products, providing technical support, troubleshooting, and feature guidance.
Role type
Technical Support Engineer (Customer Success)
Builds
Customer success and product adoption for Data 360 and Agentforce
Domain
CRM, AI Agents, Cloud Computing
Deliverable
client delivery
Required skills
Salesforce Data 360, Agentforce, API/programming, Big data, SQL/RDBMS, Customer Support, HTML/JavaScript/CSS/APEX
Preferred skills
Bilingual Portuguese, French, or Spanish
Technologies
Salesforce Data 360, Agentforce, Sales Cloud, Service Cloud, Data Cloud, HTML, JavaScript, CSS, APEX, SQL
Responsibilities
Develop and maintain technical expertise in Data 360 and Agentforce; demonstrate analytical and troubleshooting expertise; provide feature explanation and best practices; manage customer expectations and experience; research, document, and prioritize customer issues; create and curate knowledge content
Seniority
Individual Contributor
