Principal, Specialist SE
Core
Trusted advisor to strategic customers designing Salesforce Service Cloud solutions to transform customer and employee engagement.
Role type
Principal Specialist Solutions Engineer (SE)
Builds
End-to-end Service Cloud solution engagements, pilots, and Proof of Concepts (PoCs)
Domain
Enterprise SaaS / Customer Relationship Management (CRM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Solutions engineering, enterprise software consulting, digital transformation, multi-stakeholder enterprise buying cycle navigation, solution design, industry thought leadership, pipeline generation, roadmap influence, mentorship
Preferred skills
Presales experience in SaaS, vertical industry expertise (Financial Services, Retail, Manufacturing, Healthcare), Salesforce ecosystem familiarity
Technologies
Salesforce Service Cloud, Agentforce
Responsibilities
Partner with Account Executives to drive end-to-end solution engagements; Lead discovery sessions with customer executives; Design and deliver presentations, demos, and solution concepts; Articulate Service Cloud differentiation; Lead pilots and PoCs; Act as an industry thought leader; Represent Salesforce at events and briefings; Support pipeline generation via workshops and proposals; Collaborate with product and engineering teams; Mentor junior SEs
Seniority
Principal, hands-on IC with mentorship
