Member Experience Guide (Seasonal)
Core
Seasonal Member Experience Guide serving as a trusted partner to resolve member inquiries, requests, and concerns with empathy and accountability.
Role type
Seasonal customer service representative (healthcare)
Builds
Member trust and loyalty through resolved interactions
Domain
Healthcare / Senior Care
Deliverable
client delivery
Required skills
Empathy, Compassion, Tenacity, Resolve, Critical thinking, Active listening, Problem-solving
Preferred skills
Medicare Advantage experience, Medicaid experience, Healthcare experience, Hospitality experience, Caregiving experience
Technologies
Multiple internal systems
Responsibilities
Connect with empathy and member-first focus, Own the end-to-end experience, Deliver path to yes solutions, Navigate complexity with clarity, Demonstrate tenacity and perseverance, Provide clear next steps and follow-through, Challenge for better outcomes, Contribute to continuous improvement, Uphold service excellence standards