Member Experience Guide (Seasonal)
Core
Seasonal Member Experience Guide serving as a trusted partner to resolve member inquiries, requests, and concerns with empathy and accountability in the healthcare sector.
Role type
Seasonal customer service representative (healthcare)
Builds
Member trust and resolution for Medicare Advantage and healthcare plans
Domain
Healthcare / Senior Care
Deliverable
client delivery
Required skills
Empathy, Compassion, Tenacity, Resolve, Critical thinking, Active listening, Problem-solving
Preferred skills
Medicare Advantage experience, Healthcare experience, Hospitality experience, Caregiving experience, Spanish, Cantonese, Mandarin, Korean, Vietnamese
Technologies
Multiple customer service systems
Responsibilities
Connect with empathy and member-first focus, Own the end-to-end experience, Deliver path to yes solutions, Navigate complexity with clarity, Demonstrate tenacity and perseverance, Provide clear next steps and follow-through, Challenge for better outcomes, Contribute to continuous improvement, Uphold service excellence standards