Field Service AI Technical Architect
Core
Designing and implementing scalable AI solutions for complex field service scenarios to optimize scheduling, reduce bottlenecks, and drive operational efficiency for global customers.
Role type
Senior Technical Architect (AI & Field Service)
Builds
Custom AI-driven field service solutions and optimization strategies for enterprise clients.
Domain
Field Service Management, AI, Operations Research, Logistics
Deliverable
production ML models | product features
Required skills
Field Service domain expertise, AI and automation strategy, mathematical modeling and optimization, data analysis, solution design and implementation, stakeholder management, workshop facilitation
Preferred skills
Salesforce Field Service certification, Salesforce Admin/Service Cloud/Platform Dev/AI certifications, APEX and Flows development, Generative AI tools experience, service industry/scheduling/logistics background
Technologies
Salesforce (Field Service, Service Cloud, Platform, APEX, Flows), Generative AI tools, data analysis tools
Responsibilities
Collaborate with customers to conceptualize and implement AI solutions for field service; define Key Performance Indicators and lead business workshops; design simulation experiments and optimization techniques; analyze customer data to identify operational bottlenecks; lead technical programs for complex use cases; drive innovation through new tools and methodologies.
Seniority
Senior, hands-on IC with strategic leadership