Central Telecommunications Operator
Core
Answer and route inbound calls/messages to hospital staff, dispatch clinical messages and vital statistics, and monitor/react to alarms and codes.
Role type
Central Telecommunications Operator
Builds
Hospital communication and alerting systems
Domain
Healthcare operations
Required skills
Telecommunications systems operation, Medical terminology, High-stress decision making, Multi-tasking, Accurate documentation, Rapid response
Preferred skills
Hospital experience, Emergency dispatch experience, Call center experience
Responsibilities
Answer incoming calls and direct them to appropriate departments or individuals, Page notifications to appropriate personnel based on situation/request, Monitor and forward information regarding codes, alerts, alarms, and drills, Input and delete account update/notations and alert management to system deficiencies