Customer Success Manager, Senior Manager-MuleSoft
Core
Senior Customer Success Manager acting as a strategic partner for complex, multi-org Signature customers to drive adoption, technical health, and business value via MuleSoft and Salesforce AI solutions.
Role type
Senior Individual Contributor Customer Success Manager (MuleSoft/Integration)
Builds
Multi-step digital workflows, agentic workflows, and comprehensive success plans for enterprise clients.
Domain
SaaS / Enterprise Integration / AI (Agentforce)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account leadership, complex program management, ROI-driven engagement, stakeholder management at executive levels, MuleSoft Anypoint Platform expertise, API-led connectivity architecture, integration pattern design, risk management, root cause analysis, AI governance and guardrails, solution & industry expertise, mentorship.
Preferred skills
Experience with MuleSoft RPA, deep knowledge of Salesforce Data Cloud and Composer, familiarity with enterprise systems (SAP, Oracle, Workday, ServiceNow).
Technologies
MuleSoft Anypoint Platform, Salesforce Data Cloud, Salesforce Composer, CloudHub, Runtime Fabric, SAP, Oracle, Workday, ServiceNow.
Responsibilities
Determine engagement strategies based on calculated ROI; own the Signature experience across complex multi-org customers; act as a central resource connecting internal experts to customer needs; craft engagement charters with specified goals and metrics; align internal teams and stakeholders around customer business and technical goals; design multi-step and agentic digital workflows; identify risks and guide customers through AI governance frameworks; mentor team members to accelerate development.
Seniority
Senior, hands-on IC with strategic influence
