Patient Experience Specialist - Warren Clinic
Core
Champion patient experience by analyzing satisfaction metrics, coaching staff, and implementing strategies to improve HCAHPS scores.
Role type
Senior Patient Experience Specialist
Builds
Patient satisfaction improvement programs and coaching initiatives
Domain
Healthcare / Patient Experience
Deliverable
dashboards & analysis
Required skills
HCAHPS survey analysis, strategic coaching, stakeholder management, project management, data interpretation, presentation skills
Preferred skills
Clinical experience, Masters degree in healthcare
Technologies
Excel, PowerPoint, Word
Responsibilities
Analyze patient satisfaction scores and feedback to formulate improvement recommendations; Develop and deliver educational programs and coaching for staff; Collaborate with senior leadership and department managers to implement service excellence strategies; Build metrics to measure the success of improvement initiatives; Foster open communication to facilitate coaching and recognition programs.