Manager/Senior Manager - Business Strategy
Core
Drive strategic programs, operational excellence, and governance for Salesforce's Global Delivery Center (GDC) to implement global business vision and support workforce transformation.
Role type
Senior IC Program Management Strategy & Operations Manager
Builds
Strategic programs, partner governance frameworks, and enablement initiatives for Salesforce GDC
Domain
SaaS / Customer Success / Program Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, strategic planning, stakeholder management, risk analysis, KPI definition, Agile/Scrum, resource utilization, presentation design, data analysis
Preferred skills
Salesforce product expertise, CRM software experience, PM tool proficiency, AI coding assistant fluency
Technologies
JIRA, MS Project, Salesforce, Apex, Lightning Web Components, Flows, Cursor, Claude, GitHub Copilot
Responsibilities
Conceptualize and evaluate program needs with business justification; manage partner program governance and performance; define KPIs and track partnership health; collaborate with cross-functional teams to scope initiatives; identify risks and opportunities across projects; communicate status and issues to senior management; develop management strategies for project execution; lead enablement programs for workforce readiness; champion AI-first development workflows.
Seniority
Senior, hands-on IC with strategic scope