Engagement Delivery Director
Core
Lead large-scale, strategic Salesforce implementations and a portfolio of complex, multi-cloud and AI-enabled programs to drive customer outcomes in the LATAM region.
Role type
Senior IC Engagement Delivery Director (Program Director)
Builds
End-to-end delivery of strategic Salesforce programs (Sales Cloud, Service Cloud, Marketing Cloud, Commerce, MuleSoft, Data Cloud, Agentforce)
Domain
SaaS / CRM / AI / Cloud Technology
Required skills
Program management, Portfolio management, Project management, Client executive management, Financial acumen (P&L, budgeting, forecasting), Strategic planning, Data-driven decision making, Team leadership (20+ members), Cross-functional collaboration, Agile/Scrum methodology, PMP/PgMP certification
Preferred skills
Salesforce multi-cloud implementation experience, AI and agentic solutions (Agentforce) expertise, Pre-sales skills, Enterprise change management, Industry expertise (Financial Services, Telco, Health, Manufacturing, Retail, Logistics, Public Sector), Salesforce certifications
Technologies
Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Commerce, MuleSoft, Data Cloud, Agentforce), AI/Agentic AI
Responsibilities
Own end-to-end delivery of strategic programs on time and on budget; Act as executive contact for customers and enforce governance; Prioritize and sequence programs using portfolio data; Build strategic relationships with C-level stakeholders; Manage portfolio revenue, margin, utilization, and forecasting; Coach and develop Senior Managers and Project Managers.
Seniority
Senior, hands-on IC with leadership responsibilities
