Patient Service Representative - Internal Medicine and Pediatrics - Glenpool
Core
Performs reception, registration, and billing functions in the front office of a medical practice to facilitate patient care.
Role type
Patient Service Representative
Builds
Front office operations for Internal Medicine and Pediatrics
Domain
Healthcare
Required skills
PC skills, data recording and interpretation, scheduling, medical record maintenance, billing documentation, ICD-9 coding, cash handling, eligibility determination, appointment scheduling, phone communication, mail distribution, supply ordering, HIPAA/OSHA compliance
Preferred skills
Front-facing customer service, medical office experience
Technologies
EMR, computer applications
Responsibilities
Greets and directs patients and visitors; schedules appointments and registers demographic/billing information; determines eligibility and obtains authorization for services; maintains and corrects environment for cleanliness and safety; successfully uses EMR and other computer applications; maintains medical records including preparation of charts and filing; prepares encounter forms and billing documentation; determines and collects co-pays, deductibles, and self-pay balances; prepares cash receipts, bank deposits, and balances cash drawer; converts provider diagnosis descriptions to ICD-9 codes; posts charges and payments to patient accounts; reviews and corrects rejected or denied claims; assists in collections of past due accounts; prepares phone notes for communication to providers; makes calls to remind patients of appointments; distributes mail and communication to patients, providers, and staff; tracks referrals for specified services; assists in identifying and ordering needed supplies; remains compliant with Health System, Warren Clinic, HIPAA, and OSHA policies.
Seniority
Entry-level to Junior