Patient Service Representative - Urgent Care
Core
Front office operations including patient registration, scheduling, billing, and medical record management to facilitate patient care.
Role type
Patient Service Representative (Front Office)
Builds
Patient intake workflows, billing documentation, and appointment schedules
Domain
Healthcare / Urgent Care
Required skills
PC skills, data recording and interpretation, multi-tasking, critical thinking, ICD-9 coding, cash handling, eligibility verification
Preferred skills
Medical office experience, customer service experience
Technologies
EMR, computer applications
Responsibilities
Greets and directs patients, schedules appointments, registers demographic and billing information, maintains medical records, prepares billing documentation, collects co-pays and deductibles, posts charges and payments, reviews denied claims, makes patient reminder calls, distributes mail and communication, tracks referrals, ensures compliance with HIPAA and OSHA policies
Seniority
Entry-level to Mid-level, hands-on IC