Customer Service & Logistics Coordinator
Core
Ensure seamless end-to-end order fulfilment from intake through delivery and invoicing, acting as the central link between customers, 3PL warehouses, transport partners, and internal teams.
Role type
Customer Service & Logistics Coordinator
Builds
End-to-end order fulfilment, logistics network optimization, and customer satisfaction
Domain
Food & Beverage (Biscuits/Confectionery) + Supply Chain Logistics
Required skills
Order management, 3PL coordination, transport exception handling, inventory process management, cost monitoring, co-packing planning, data analysis (Excel), ERP system knowledge
Preferred skills
Export documentation knowledge, NPD launch support, process standardization
Technologies
JDE, SAP, Microsoft Excel
Responsibilities
Handle accurate order entry, on-time deliveries, and correct invoicing; Coordinate inbound and outbound flows, slot bookings, and transport exceptions; Manage inventory processes and support stock accuracy; Monitor 3PL cost performance, KPIs, and distribution profiles; Prepare co-packing planning based on forecasts; Act as daily contact for 3PL and carriers to ensure service level performance
Seniority
Junior, 0-2 years experience
