Lead, Operator Central Telecommunications
Core
Provide leadership and operational support for the hospital's Communications department, managing inbound calls, messages, and alarms for the operating integrity of the answering service.
Role type
Lead Operator (Telecommunications)
Builds
Hospital/Medical answering service operations
Domain
Healthcare
Required skills
Call routing, alarm monitoring, schedule maintenance, pager management, escalation handling, schedule coordination
Preferred skills
None stated
Technologies
Main switchboard, pagers
Responsibilities
Answer and route inbound calls and messages to hospital departments; monitor and react to alarms and codes; maintain accurate on-call schedules; swap/replace broken or lost pagers; serve as escalation point for problem calls or hardware/software deficiencies; review and coordinate work schedules.