Home Retention Representative I
Core
Contact delinquent home loan borrowers via phone and mail to encourage repayment and prevent foreclosure.
Role type
entry-level home retention representative
Builds
borrower retention outcomes for PHFA
Domain
housing finance / consumer collections
Deliverable
client delivery
Required skills
telephone communication, data entry, multi-tasking, working under pressure, independent work
Preferred skills
Spanish language proficiency
Responsibilities
Make outgoing and incoming calls to delinquent accounts, update borrower information in servicing system, send letters and emails to borrowers, monitor and return voicemail calls, research borrower contact information
Seniority
Entry-level, supervised IC
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