IT Support Engineer
Core
Provide timely desktop hardware, software, and mobile device troubleshooting for a non-scripted production business unit (Pantheon) while enforcing security protocols and supporting incident escalations.
Role type
IT Support Engineer (Service Desk)
Builds
Stable IT operations for desktops, laptops, mobile devices, and collaboration platforms
Domain
Enterprise IT / General Business Support
Required skills
Windows and macOS endpoint support, Active Directory and Microsoft Entra ID administration, iOS and Android mobile device support, Microsoft 365 user support, ITSM ticket handling, incident response, security access control enforcement, AI tooling fluency
Preferred skills
Endpoint management certifications, ITIL Foundation, AV/conferencing technology support, executive user support experience, Spanish language skills
Technologies
Windows, macOS, iOS, Android, Microsoft 365, Active Directory, Microsoft Entra ID, ITSM platforms
Responsibilities
Monitor and resolve helpdesk incidents within service levels, administer user accounts and endpoint configurations, support mobile devices and telecommunications terminals, enforce security protocols and access controls, document resolutions and maintain knowledge base, escalate unresolved issues to engineering or vendors
Seniority
Mid-level, hands-on IC