Senior IT Support Engineer
Core
On-site Senior IT Support Engineer providing Tier 1/2 end-user support, executive assistance, and operational ownership for workplace technology in a fast-paced entertainment environment.
Role type
Senior IT Support Engineer (On-site)
Builds
Reliable end-user experience, modernized endpoint operations, and scalable IT service processes for Nashville office employees and executives.
Domain
IT Operations / Workplace Technology / Entertainment Industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Tier 1 and Tier 2 support, Windows and macOS troubleshooting, Microsoft 365 administration, endpoint deployment and imaging, ITSM platform usage, mobile device management (iOS/Android), AV and conference room support, asset inventory management, SOP creation, executive support, cross-functional collaboration.
Preferred skills
Cloud-first device operations (Intune/Entra), Cisco telephony, Citrix support, AI/Copilot tool enablement, entertainment industry background.
Technologies
Windows, macOS, Microsoft 365, Teams, Outlook, Intune, Entra, Active Directory, Citrix, Cisco, iOS, Android
Responsibilities
Deliver high-touch Tier 1 and Tier 2 support for end-users and executives; monitor and resolve incidents via ITSM platform; perform endpoint deployment, provisioning, and refresh; support conference rooms and AV systems; maintain asset inventory and operational documentation; partner with regional/global teams for issue resolution; assist with onboarding and offboarding workflows.
Seniority
Senior, hands-on IC
