Training, Client Engagement, and Capacity Building Officer
Core
Lead a third-party contractor and Housing Counseling Network to deliver training programs, foster client relationships, and build capacity for housing counseling agencies.
Role type
Senior Training and Client Engagement Officer
Builds
Training curricula, client engagement plans, and capacity-building strategies for housing counseling agencies
Domain
Affordable housing, foreclosure prevention, loss mitigation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
curriculum development, training program design, stakeholder partnership management, data-driven reporting, budget management, technical support coordination
Preferred skills
industry best practices knowledge, HUD guidelines familiarity, online client management system proficiency
Technologies
Microsoft Office Products, Online Client Management System, AS400, CA Money Maintenance System
Responsibilities
Design and deliver training programs for counselors and clients; develop and evaluate counseling curricula; coordinate home buyer education presentations; manage budgets for counseling initiatives; maintain agency and borrower data files; facilitate focus groups for industry improvements
Seniority
Senior, hands-on IC