Client Operations Manager (North America)
Core
Primary operational contact for assigned clients within the Top Insurance Client Programme, ensuring effective delivery of contractual commitments, service levels, and client reporting requirements across all regions.
Role type
Senior Client Operations Manager
Builds
Consistent and commercially sustainable service model for top insurance clients
Domain
Insurance / Legal Services
Required skills
Contract management, client reporting, stakeholder management, performance analysis, continuous improvement, commercial awareness, claims process knowledge, Microsoft Office (Excel, PowerPoint)
Preferred skills
None stated
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Act as primary operational contact for assigned clients; oversee day-to-day operational delivery and contractual compliance; represent the firm in client meetings and governance forums; lead delivery of client reporting and management information; support business development and operational projects.
Seniority
Senior, hands-on IC