Client Operations Manager (North America)
Core
Primary operational contact for assigned clients within the Top Insurance Client Programme, ensuring effective delivery of contractual commitments, service levels, and client reporting requirements.
Role type
Senior Client Operations Manager
Builds
Consistent and commercially sustainable service model for top insurance clients
Domain
Insurance / Legal Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Contract management, client reporting, stakeholder management, performance analysis, process improvement, commercial awareness, claims and legal service delivery knowledge, Microsoft Office (Excel, PowerPoint)
Preferred skills
None stated
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Oversee day-to-day operational delivery of client service requirements; maintain detailed understanding of client contractual arrangements and SLAs; lead delivery and review of client reporting and management information; support client retention, growth, and new business activities; coordinate implementation of contractual and commercial changes.
Seniority
Senior, hands-on IC