Patient Access Representative
Core
First point of contact for patients, managing scheduling, registration, benefit verification, pre-certification, and financial clearance/collection at a hospital emergency department.
Role type
Patient Access Representative (Administrative/Clerical)
Builds
Patient intake workflows and financial engagement processes
Domain
Healthcare / Hospital Administration
Deliverable
product features
Required skills
Medical terminology, Insurance plan knowledge, Patient financial responsibility communication, Data entry accuracy, 10-key calculator proficiency, Telephone etiquette
Preferred skills
1-3 years clerical experience, Customer service experience, College education
Responsibilities
Schedule patient appointments, Verify patient benefits and pre-certifications, Collect patient financial responsibility and outstanding balances, Document patient financial engagement workflows, Maintain accurate patient records, Explain payment options and financial assistance resources
Seniority
Entry-level to Mid-level