Patient Service Representative - Palliative Care
Core
Primary point of contact for patients and visitors managing front-desk operations, financial responsibility communication, and payment collection in a palliative care setting.
Role type
Front-desk patient service representative
Builds
Patient financial workflows and front-desk operations
Domain
Healthcare / Palliative Care
Deliverable
client delivery
Required skills
Verbal and written communication, Customer service, Data entry, Attention to detail, Confidentiality management, Financial responsibility communication, Payment processing, Appointment scheduling
Responsibilities
Manage front-desk operations and workflows, Communicate patient financial responsibility and payment options, Collect payments and document financial conversations, Respond to patient inquiries and concerns, Schedule appointments, Maintain patient privacy and confidentiality