Patient Service Representative - Women's Health
Core
First point of contact for patients in an OB-GYN clinic, managing front desk operations, scheduling, registration, and administrative workflows to ensure a positive patient experience.
Role type
Front Desk Patient Service Representative
Builds
Patient access and administrative workflows for an OB-GYN practice
Domain
Healthcare / Women's Health
Deliverable
client delivery
Required skills
Patient registration, insurance verification, appointment scheduling, EHR data entry, payment collection, HIPAA compliance, front office equipment operation
Preferred skills
Epic EHR experience, healthcare office experience, insurance verification familiarity
Responsibilities
Greet patients and visitors, verify demographics and insurance, schedule and manage patient appointments, answer and route phone calls, maintain patient records in Epic, process referrals and work queues, collect payments, perform clerical duties, maintain reception area cleanliness
Seniority
Entry-level, hands-on IC