Manager - Patient Experience - Mercy Hospital Washington - Full Time
Core
Lead healthcare analytics and patient experience measurement programs to transform feedback data into actionable insights for improving patient outcomes and organizational performance.
Role type
Manager, Patient Experience Analytics & Insights
Builds
Executive dashboards, scorecards, reports, and patient experience measurement programs
Domain
Healthcare / Patient Experience Analytics
Deliverable
dashboards & analysis
Required skills
Healthcare analytics, CAHPS survey administration, data management, statistical analysis, business intelligence, team leadership, project management, regulatory compliance, vendor management
Preferred skills
Master's in Healthcare Administration/Analytics, Lean Six Sigma, PMP, Change Management, Clarity Database, Value-Based Care, Data Mining
Technologies
Qlik, Qualtrics, Tableau, SAP, PRC EasyView, NRC, Qventus
Responsibilities
Lead analysis of CAHPS and patient satisfaction data; Develop executive-level dashboards and reports; Oversee patient experience measurement programs and survey vendors; Mentor and develop an analytics team; Partner with cross-functional leaders on quality improvement initiatives.
Seniority
Manager, hands-on leadership
