Patient Experience Advisor
Core
Strategic partner driving measurable improvements in patient experience for healthcare clients using data analytics and industry frameworks.
Role type
Senior IC Patient Experience Advisor
Builds
Client improvement strategies, performance reviews, and scalable insights (toolkits, case studies)
Domain
Healthcare / Patient Experience Analytics
Deliverable
client delivery
Required skills
Healthcare domain expertise, Patient Experience (PX) strategy, HCAHPS/CG-CAHPS knowledge, Data analytics, Improvement methodologies, Cross-functional collaboration, Executive presence
Preferred skills
Thought leadership, Industry program management, Market trend analysis
Technologies
Press Ganey proprietary frameworks, Data analytics tools
Responsibilities
Lead day-to-day execution of client improvement strategies, Develop deep understanding of client stakeholder challenges, Deliver proactive improvement support leveraging analytics, Collaborate cross-functionally to create innovative resources, Partner with Application Support Specialists for strategic follow-through, Coordinate and present regular client performance reviews, Lead and support industry programs and events
Seniority
Senior, hands-on IC