Patient Access Representative - Remote
Core
First point of contact for patients, facilitating their entry into Mercy facilities through scheduling, registration, benefit verification, pre-certification, and financial clearance.
Role type
Patient Access Representative
Builds
Patient intake workflows and accurate patient records
Domain
Healthcare administration
Required skills
Medical terminology, Insurance plan knowledge, Medicare guidelines, Data entry, Scheduling, Customer service
Preferred skills
Clerical experience, 1-3 years customer service experience, Experience with federal/state/accreditation agencies
Technologies
Electronic Health Records (EHR) systems, Insurance carrier platforms
Responsibilities
Schedule patient appointments, Verify patient benefits and insurance, Collect pre-visit financial information, Maintain accurate patient data in records, Communicate with patients and insurance companies
Seniority
Entry-level to Junior