Senior Student Support Specialist
Core
Oversees coordination of in-person and virtual service points, manages daily workflow for Student Support Specialists, and acts as the first point of escalation for complex student inquiries within the Faculty of Applied Science.
Role type
Senior Student Support Specialist (Team Lead)
Builds
Academic advising and administrative support services for 5,500 undergraduate students
Domain
Higher Education / Student Affairs
Deliverable
dashboards & analysis
Required skills
Workflow coordination, student inquiry resolution, policy interpretation, training delivery, data review, system administration
Preferred skills
Conflict resolution, process improvement, stakeholder liaison
Technologies
Workday Student, OAMS, Qualtrics, SharePoint
Responsibilities
Coordinate daily workflow and schedules for Student Support Specialists; act as first point of escalation for complex student queries; provide specialized guidance on university policies and procedures; review and compile student records for graduation and academic misconduct; draft official letters for immigration and degree completion; maintain and improve internal systems and workflows.
Seniority
Senior, hands-on IC with team oversight