Senior Data Scientist
Core
Design, develop, and deploy advanced AI and ML solutions (GenAI, speech/text analytics, forecasting) to optimize contact centre operations and customer experience across Asia.
Role type
Senior IC Data Scientist (AI/ML)
Builds
Contact centre AI capabilities including agent assist, conversational AI, demand forecasting, and quality assurance.
Domain
Insurance / Financial Services / Contact Centre Operations
Deliverable
production ML models (via careerplan.io/jobs/JR26100135-senior-data-scientist-at-manulife)
Required skills
Machine Learning, Generative AI, Multivariate analysis, Statistical modelling, Python, SQL, Azure, Hadoop, Spark, Data mining
Preferred skills
Retail financial services experience, Contact centre analytics, Speech/text analytics, Big data solutions
Responsibilities
Lead design and deployment of AI solutions; Develop predictive and GenAI-enabled models; Improve data quality and governance; Collaborate on regional AI standards; Guide in-country teams on model development; Translate business needs into scalable AI solutions.
Seniority
Senior, hands-on IC
