Applied Scientist, Amazon Customer Service
Core
Design and develop scalable AI-powered technology solutions using GenAI, ML, and NLP to transform complex business requirements into innovative customer service solutions.
Role type
Applied Scientist (GenAI/ML/NLP)
Builds
AI-driven technology solutions for customer service associates and customers
Domain
E-commerce / Customer Service / Generative AI
Deliverable
production ML models
Required skills
automated reasoning, knowledge representation, text analysis, embeddings, language modeling, generation, algorithms and data structures, numerical optimization, data mining, parallel and distributed computing, high-performance computing
Preferred skills
Unix/Linux usage, professional software development
Technologies
Java, C++, Python
Responsibilities
Develop innovative solutions to complex problems (e.g., Automated Reasoning), implement novel algorithms and modeling solutions, analyze data to define metrics for customer experience improvements, communicate results to technical and non-technical audiences, collaborate with product and engineering teams to integrate models in production systems
Seniority
Senior, hands-on IC