Software Development Engineer, Amazon Customer Service
Core
Build AI-powered solutions and next-generation routing systems to detect and resolve customer issues with unprecedented efficiency and accuracy.
Role type
Software Development Engineer (AI/ML focus)
Builds
Contact center systems, routing signals, and AI-native development tools for Customer Service Associates and customers
Domain
Customer Service / Generative AI / Machine Learning
Deliverable
production ML models | product features
Required skills
Software development, system design and architecture, programming languages, agile development, code reviews, on-call support
Preferred skills
Full software development life cycle experience, coding standards, source control management, build processes, testing, operations
Technologies
Generative AI, Machine Learning, distributed computing
Responsibilities
Conceive, design, and deliver innovative products and services; Design and build technologies in a large distributed computing environment; Conduct peer code reviews; Support services via on-call rotation
Seniority
Mid-level, hands-on IC
