Patient Service Representative - Mercy Kids Center for Neurodevelopment
Core
First point of contact managing front desk operations, patient flow, and administrative support for a pediatric behavioral health clinic.
Role type
Front desk administrative specialist
Builds
Patient registration workflows, appointment scheduling, and clinic daily operations
Domain
Healthcare / Pediatric Behavioral Health
Deliverable
dashboards & analysis
Required skills
Patient registration, appointment scheduling, EHR data entry, cash handling, office equipment operation, confidentiality compliance
Preferred skills
Medical office experience, EHR system proficiency, patient registration process knowledge
Responsibilities
Welcome patients and verify information, manage check-in/check-out and scheduling, answer phone calls, maintain EHR records, process mail/fax, balance cash drawer, maintain reception area cleanliness, complete incident reporting
Seniority
Entry-level, individual contributor