Manager, Continuous Improvement
Core
Leads mid-sized process optimization initiatives to enhance operational efficiency, strengthen control environments, and improve service quality across Retirement operations.
Role type
Manager, Continuous Improvement
Builds
Operational efficiency, control environments, service quality, and modernized workflows for Retirement operations
Domain
Financial services / Retirement operations / Process optimization
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Lean Six Sigma Green Belt, process mapping, automation strategy, SOP development, people leadership, performance management, cross-functional workstream leadership, business case building, regulatory compliance alignment, KPI definition and tracking
Preferred skills
Lean Six Sigma Black Belt, data analysis, change management, Microsoft Power Suite, process mapping tools
Technologies
Microsoft Power Suite, process mapping tools, data analysis platforms, AI-enabled workflows
Responsibilities
Analyze current business processes to identify inefficiencies and improvement opportunities; Develop and implement automation, standardization, and workflow optimization strategies; Document processes and build clear SOPs; Provide direct people leadership to Business Process Analysts; Lead workstreams composed of analysts, SMEs, and technology partners; Ensure all process changes align with regulatory expectations and risk frameworks; Define and track KPIs to measure effectiveness of process changes; Contribute to modernization initiatives including system upgrades and AI-enabled workflows
Seniority
Manager, hands-on IC with team leadership