Customer Service Representative
Core
Handle customer inquiries and issue resolution for insurance products via phone, email, and other channels.
Role type
Customer Service Representative
Builds
Customer support and service delivery for insurance products
Domain
Insurance
Deliverable
client delivery
Required skills
Customer service, CRM platforms, Microsoft Office, Thai language, English language
Preferred skills
General Insurance experience, Accident & Health, Motor, Travel, Personal Property, SME insurance
Responsibilities
Handle inquiries and resolve issues via phone, email, and other communication channels; Provide accurate information on insurance products, services, policy coverage, and processes; Maintain accurate and up-to-date records of customer interactions within the CRM system; Support the resolution of customer feedback, service requests, and operational inquiries; Communicate effectively with cross-functional teams; Adhere to company policies, procedures, compliance requirements, and service standards.
Seniority
Mid-level (3-5 years experience)