Head of Personal Insurance Claims, LAC
Core
Lead the LAC Personal Insurance Claims team to manage the full claims lifecycle, optimize total cost of claims, and ensure regulatory compliance across the Latin America & Caribbean region.
Role type
Senior leadership head of personal insurance claims
Builds
Consistent, efficient, and customer-centric claim propositions for personal insurance policies
Domain
Insurance (Personal Lines) / Claims Management
Deliverable
client delivery
Required skills
Strategic leadership, Total Cost of Claim management, Claims lifecycle expertise, Stakeholder management, Process improvement, Digital transformation, Regulatory compliance, Team building, Change management
Preferred skills
Agile/Lean project management, Matrix organization influence, Relationship building with brokers and partners
Technologies
None explicitly stated
Responsibilities
Lead a team of 40+ adjusters and analysts; Authorize reserves and payments within granted authority; Implement corrective actions based on operational metrics; Report major claim exposures and CAT losses; Partner with underwriting, actuarial, and finance teams; Drive digital channels for claims handling; Ensure compliance with governmental and corporate governance guidelines.
Seniority
Senior, hands-on IC with leadership scope