Head of Personal Insurance Claims, LAC
Core
Lead the LAC Personal Insurance Claims team to manage claims portfolios, optimize loss outcomes, and drive operational efficiency across the Latin America & Caribbean region.
Role type
Senior leadership IC (Head of Claims)
Builds
Consistent, efficient, and customer-centric claim propositions for personal insurance products.
Domain
Insurance (Property Casualty / Personal Lines) in Latin America & Caribbean
Required skills
Strategic leadership, claims lifecycle management, total cost of claim management, stakeholder management, process improvement, digital transformation, regulatory compliance, team building, budget management, risk management.
Preferred skills
Agile/Lean project management, change management, relationship building with brokers/partners, data-driven decision making.
Technologies
None explicitly stated.
Responsibilities
Lead a team of 40+ adjusters/analysts; authorize reserves and payments within authority limits; manage large claims; implement corrective actions based on operational metrics; report major claim exposures and CAT losses; partner with underwriting, actuarial, and finance teams; drive digital channels for claims handling; ensure regulatory and corporate governance compliance.
Seniority
Senior, hands-on IC with strategic oversight.