Asia Claims Performance & Governance Director
Core
Drive operational excellence, performance analytics, governance, and reporting across Asia Claims operations to support strategic initiatives and improve claims efficiency.
Role type
Senior regional director for claims performance and governance
Builds
Actionable insights, governance frameworks, and strategic claims initiatives
Domain
Insurance / Claims Operations
Deliverable
dashboards & analysis
Required skills
Claims operations management, performance analytics, KPI definition, executive reporting, stakeholder management, data interpretation, automation strategy, governance coordination
Preferred skills
Regional/multinational environment experience
Technologies
SharePoint, Automated Adjudication (AA), Straight-Through Processing (STP)
Responsibilities
Establish and refine regional Claims KPIs; conduct performance analytics to identify trends and risks; optimize claims automation and STP capabilities; manage claims dashboards and reporting solutions; coordinate regional governance activities and audits; prepare executive presentations and management reports.
Seniority
Senior, hands-on IC with strategic oversight
