Associate Technical Support Analyst
Core
First-level support for network services, infrastructure, telecommunications, security, servers, databases, and PC/application support at WVUHS facilities.
Role type
Associate Technical Support Analyst (Tier 1)
Builds
Network stability, server uptime, and application accessibility for healthcare staff and patients (via careerplan.io/jobs/JR26-46385-associate-technical-support-analyst-at-wvumedicine)
Domain
Healthcare IT / Network Infrastructure
Required skills
networking fundamentals, server OS support, data cabling, ticketing systems, change management, security awareness, telecommunications maintenance, video conferencing troubleshooting, documentation
Preferred skills
CompTIA Network+, CompTIA Security+, CompTIA Server+
Responsibilities
Install and rack basic network/security appliances, run data cabling and terminate ends, monitor UPS and backup power, troubleshoot basic servers and Windows OS, assist with system consolidation projects, educate customers on security issues, test and troubleshoot video conferencing equipment, participate in vulnerability testing and risk mitigation, perform on-call duties
Seniority
Associate, hands-on IC