Associate Technical Support Analyst - Storage/Backups/Linux
Core
First-level support for network services, infrastructure, servers, and applications at WVUHS facilities.
Role type
Associate Technical Support Analyst (Tier 1)
Builds
Coordinated support from Tier 2 and Tier 3 analyst/engineers in Enterprise Information Systems team
Domain
Healthcare IT / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
networking, server platform support, data cabling, rack installation, UPS monitoring, Windows OS troubleshooting, application support, change management, ticketing software
Preferred skills
CompTIA Network +, CompTIA Security +, CompTIA Server +
Responsibilities
Install and rack basic network and security appliances; run data cabling and terminate cable ends; monitor UPS and backup power; assist in troubleshooting basic servers and Windows Operating systems; work with customers to identify and report application issues; follow data cabling and labeling procedures; update rack layout and elevation documents; install and manage network services infrastructure devices including PDUs, KVMs, security door locks, cameras, servers, and databases; participate in mentoring and training of other employees; travel independently to remote sites; educate customers on security issues; maintain telecom backups and UPS power supplies; review and document project issues and risks; test and troubleshoot video conferencing equipment; accept on-call duties; participate in periodic network vulnerability testing.
Seniority
Associate, entry-level IC