Support & Solutions Representative
Core
Receive and resolve student and faculty inquiries via phone, chat, and email in a fast-paced operations center, troubleshooting technical and non-technical service requests for Purdue Global.
Role type
Support & Solutions Representative (Inbound Technical Support)
Builds
University platform tools and student/faculty access
Domain
Higher Education / EdTech
Deliverable
client delivery
Required skills
Inbound technical support experience, troubleshooting hardware/software, Microsoft Office proficiency, Windows OS usage, multi-channel communication (phone/chat/email), first-contact resolution
Preferred skills
Ability to solve multiple issues per call, proactive problem solving to prevent repeat calls
Responsibilities
Receive and resolve student and faculty inquiries, Educate and troubleshoot technical support issues, Identify and troubleshoot incidents, Complete detailed summary forms for escalated issues, Meet assigned productivity goals, Provide support for multiple internal departments
Seniority
Entry-level, hands-on IC
