Student Experience Support Specialist (Part-Time)
Core
Provide concierge-level support to students via phone, email, and chat to resolve inquiries and guide them through educational programs.
Role type
Part-time customer support specialist
Builds
Student support services and program coordination
Domain
Education technology / Real estate licensing
Deliverable
client delivery
Required skills
Customer service, data entry, MS Office, Gmail, internal system navigation, issue escalation, program requirements knowledge
Preferred skills
Multitasking, prioritization, adaptability, service excellence focus
Responsibilities
Deliver concierge-level support to students and stakeholders via phone, email, and chat; Provide dedicated assistance to Florida real estate students ensuring regulatory compliance; Manage student records and orders within internal databases; Coordinate national program initiatives by executing campaign tasks; Identify and escalate complex issues to appropriate teams; Advise students on program requirements and product lines; Utilize internal IT and business systems to track interactions and process service requests; Collaborate with cross-functional teams to provide feedback on student experiences.
Seniority
Entry-level, part-time