Site Support Technician (Non-Exempt)
Core
Level 1 support for desktop hardware installation, maintenance, peripherals, and network equipment, including asset management and software support.
Role type
Site Support Technician (Level 1 IT)
Builds
desktop computing environment
Domain
Healthcare IT
Required skills
hardware troubleshooting, network troubleshooting, Microsoft SCCM, Active Directory, Windows OS, scripting, asset management, logic-based troubleshooting
Preferred skills
Dell Desktop Hardware Certification, experience in large healthcare systems
Technologies
Microsoft SCCM, Microsoft Office, Active Directory, Windows OS, network monitoring tools
Responsibilities
Install and maintain desktop hardware and peripherals, manage assets and inventory, resolve customer technical problems, perform routine audits, provide software support
Seniority
Entry to Mid-level, hands-on IC