Senior Manager, IT Implementation
Core
Leads franchisee-facing restaurant technology deployments for POS, payments, and hardware across IHOP, Applebee's, and Fuzzy's.
Role type
Senior Manager, IT Implementation
Builds
Multi-location technology initiatives for restaurant operations
Domain
Restaurant technology / Hospitality
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT implementation, technology program management, service delivery, POS and payments systems, hardware lifecycle management, vendor coordination, stakeholder management, ITSM practices, people leadership, budget management
Preferred skills
Franchise environment experience, PMP/PgMP certification, Lean Six Sigma, payment standards knowledge, Smartsheet/ServiceNow/Jira proficiency
Technologies
POS systems, Payment gateways, ServiceNow, Jira, Smartsheet
Responsibilities
Own implementation portfolio for franchise technology programs, lead end-to-end deployments for POS and payments, coordinate cross-functional planning, manage vendor performance, escalate high-risk issues, standardize implementation processes, lead and develop the implementation team
Seniority
Senior, hands-on IC with team leadership