Behavioral Health Customer Care Representative I
Core
Respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Entry-level customer care representative
Builds
Customer service interactions and claims resolution
Domain
Health insurance / Customer service
Deliverable
client delivery
Required skills
Telephone communication, written correspondence, data entry, database management, multi-tasking, problem-solving, research
Preferred skills
Analytical skills, facilitation skills, strong oral and written communication
Technologies
PC/image station, computerized systems, digital tools
Responsibilities
Respond to customer questions via telephone and written correspondence; Analyze problems and provide information/solutions; Operate PC/image station to obtain and extract information; Document inquiry outcomes; Research and analyze data to address operational challenges; Handle calls, texts, and electronic queues simultaneously.
Seniority
Entry-level, non-management