Customer Success Manager, US DOD
Core
Drive adoption, renewal, and growth of Dataminr's First Alert real-time intelligence platform for US Department of Defense clients, translating national security trends into actionable insights.
Role type
Senior Customer Success Manager (Public Sector/DoD)
Builds
First Alert product adoption and account growth strategies for DoD clients
Domain
National Security / Public Sector / Real-time Intelligence
Deliverable
production ML models
Required skills
Customer success/account management, US DoD public sector experience, real-time alerting knowledge, complex communication, strategic planning, data-driven reporting
Preferred skills
Military operations experience, knowledge of publicly available information (OSINT), AI/ML platform expertise
Technologies
First Alert platform, Regenerative AI, Agentic AI, Multimodal AI
Responsibilities
Drive product adoption and renewals within assigned portfolio, design scalable integration programs, maintain relationships via briefings and demos, serve as platform expert, collect feedback for product development, leverage metrics for retention and growth
Seniority
Mid-Senior, hands-on IC