Technical Support Engineer
Core
Troubleshoot authentication, alert delivery, and integration issues for enterprise customers using logs and data analysis.
Role type
Senior IC technical support engineer (SaaS/Security)
Builds
Enterprise security and event intelligence platform
Domain
Cybersecurity, Threat Intelligence, SaaS
Deliverable
client delivery
Required skills
SSO configuration, API troubleshooting, network infrastructure (firewalls, proxies, DNS), log analysis, bug reproduction, ticketing systems, SIEM platforms
Preferred skills
Security operations workflows, data query writing, knowledge base authoring
Responsibilities
Configure and deploy SSO integrations, investigate login failures and platform access issues, debug alert delivery across email/mobile/webhook/API, troubleshoot customer-side network and environmental issues, support API troubleshooting, investigate logs to identify root causes, collaborate with Product and Engineering on defects
Seniority
Mid-Senior, hands-on IC